The Easy Exchange Process

• The exchange request must be raised within 15 days, after receipt
• Call us on +91-9810233903 or email us at – rugsoverseas65@gmail.com.
• We will get the item picked up on your behalf from your place at a mutually decided time. (T&C Applied).
• If you choose to self-ship the item, dispatch it within 48 hours of raising the return request.
• On receipt of the returned item, it goes through a quality check. If the item is damage-free, we will initiate the exchange process within 48 hours

Terms & Conditions

• Exchange the item within 15 days of the receipt.
• Return in the same condition in which it was delivered to you.
• Do not use, wash, alter/tamper or soil the rug.
• A damaged item will not be eligible for exchange.
• Item must have the original packing, labels and tags intact, altered and illegible serial number will also void exchange.
• We will initiate the replacement once the item passes through quality inspection.
• In case you receive a damaged/defective item, notify us within 48 hours of receipt. We might request you to share the picture of the rug at rugsoverseas65@gmail.com. We will replace it without any cost after examine the returned items.
• India: “15 Days Hassle Free Exchange” is valid for purchase within India only (Not applicable for custom rug).
• International- Return policy is applicable on manufacturing defects only.

FAQs

Q: How do I know if an item is eligible for a exchange?

A: An item is eligible for exchange within 15 days of the receipt date of your order. It must be returned in the same condition in which it was delivered to you

Q: After how many days can I exchange a item?

A: You can exchange the item within 15 days of the receipt.

Q: How long does it take to process the refund?

A: If the item is damage-free, a refund will be initiated by us within 48 hours after passing through quality checks, it may take 7-8 business days to reflect the amount in your account.

Q: Where do you send the refund?

A: Refund is processed through the same payment method which was used to place the order.

Q: I did not receive an email after initiating a return?

A: Call us or email us to re-request a copy of the email. We will re-send it on your registered email address.

Q: I am international customer, does this apply to me ?

A: No, as of now 15 days hassle free exchange policy is valid for customers in India only. For international customers please contact us on mail rugsoverseas65@gmail.com

Q: When can I cancel my order?

A: You can cancel your order online before the shipment of the product is complete, after which the entire amount will be refunded. However, an order cannot be cancelled once the shipment has been made.

Q: I still have a question that you did not answer?

A: We are here to help. Contact our customer service team on Call us on +91-9810233903 or email us at – rugsoverseas65@gmail.com